Shipping Policy

Business Name: SIDDHIX GLOBAL TRADE
GST No.: 08SPOPS2375F1ZY

1. Shipping Coverage

Oakvello offers FREE shipping across India on all eligible furniture and home decor products available on our website.

For international orders and deliveries outside India, customers are requested to contact our support team for:

  • Shipping charges
  • Delivery timelines
  • Customs and import-related information
  • Final international order pricing

For international shipping inquiries, contact us at:
Email: support@oakvello.com
Phone: +91 9610386666

2. Order Processing Time

  • Standard products are usually processed within a few business days after order confirmation.
  • Custom-made and made-to-order furniture may require approximately 3 to 4 weeks for manufacturing and dispatch.
  • Delivery timelines may vary depending on customization requirements, product availability, and delivery location.

3. Delivery Timeline

Estimated delivery timelines may vary based on:

  • Product category
  • Customization requirements
  • Shipping destination
  • Logistics partner availability
  • Weather or operational conditions

While we aim for timely delivery, Oakvello shall not be responsible for delays caused by third-party logistics or unforeseen circumstances.

4. International Shipping

Currently, international shipping charges are not included on the website checkout.

Customers outside India must contact our team before placing an order to receive:

  • Shipping quotation
  • Estimated delivery schedule
  • Packaging and freight details
  • Customs duty guidance (if applicable)

International orders will be processed only after shipping charges and terms are mutually confirmed.

5. Delivery & Inspection

At the time of delivery:

  • Customers are advised to inspect the package carefully.
  • A proper unboxing video is mandatory for any damage or missing item claims.

The unboxing video must:

  • Start before opening the package
  • Clearly show the packaging condition and product

Without an unboxing video, claims related to damage, missing parts, or wrong product delivery may not be accepted.

6. Damaged or Missing Product Claims

If any product arrives damaged, defective, or incomplete:

  • Customers must notify us within 24 hours of delivery
  • Share the unboxing video and supporting photos/videos
  • Email the details to: support@oakvello.com

Claims raised after 24 hours of delivery may not be eligible for resolution.

7. Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept delivery
  • Lack of accessibility

Additional re-delivery or storage charges may apply.

Customers are responsible for providing accurate delivery details at the time of placing the order.

8. Contact Information

For shipping support and delivery-related queries:

SIDDHIX GLOBAL TRADE
Building No. 194, Khasra No. 632/25, Officers Enclave, Shikargadh, Jodhpur, Rajasthan – 342015, India
Phone: +91 9610386666
Email: support@oakvello.com
Website: Oakvello