Privacy Policy

Business Name: SIDDHIX GLOBAL TRADE
GST No.: 08SPOPS2375F1ZY

1. Introduction

At Oakvello, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard customer information when you visit our website or place an order with us.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following information from customers:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Billing and shipping address
  • GST details (if applicable)

Order & Payment Information

  • Order history
  • Product preferences
  • Transaction details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and website usage data

3. How We Use Your Information

Your information may be used for:

  • Processing and managing orders
  • Delivering products and services
  • Customer support and communication
  • Order updates and notifications
  • Improving website experience and services
  • Fraud prevention and security purposes
  • Marketing and promotional communication (only where permitted)

4. Payment Security

Oakvello does not store sensitive payment information such as:

  • Debit card details
  • Credit card details
  • CVV numbers
  • Banking passwords

Payments are processed through secure third-party payment gateways with industry-standard security measures.

5. Sharing of Information

We do not sell or rent customer personal information to third parties.

However, information may be shared with:

  • Shipping and logistics partners
  • Payment gateway providers
  • Technical and website service providers
  • Government or legal authorities when required by law

Only necessary information is shared for operational purposes.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Enhance customer experience

Users may disable cookies through browser settings, although some website functions may be affected.

7. Data Protection

We implement reasonable technical and organizational security measures to protect customer data against:

  • Unauthorized access
  • Misuse
  • Loss
  • Disclosure
  • Alteration

While we strive to protect data securely, no online transmission or storage system can be guaranteed 100% secure.

8. Customer Rights

Customers may request:

  • Access to personal data
  • Correction of inaccurate information
  • Deletion of personal information (subject to legal or operational requirements)

For such requests, customers can contact us via email.

9. Third-Party Links

Our website may contain links to third-party websites or services. Oakvello is not responsible for the privacy practices or content of external websites.

Users are advised to review the privacy policies of third-party platforms separately.

10. Policy Updates

Oakvello reserves the right to update or modify this Privacy Policy at any time without prior notice.

Updated policies will be published on the website with revised effective dates where applicable.

11. Contact Information

For privacy-related questions or support, please contact:

SIDDHIX GLOBAL TRADE
Building No. 194, Khasra No. 632/25, Officers Enclave, Shikargadh, Jodhpur, Rajasthan – 342015, India

Phone: +91 9610386666
Email: support@oakvello.com
Website: Oakvello